At Krismon Store, your satisfaction is important to us. Please read this policy carefully to understand how returns, refunds, cancellations, and exchanges are handled for purchases made through our website.
Step 1: Raise a Return / Replacement Request
If you receive an incorrect, defective, damaged, or mismatched product, you may request a return or replacement within 7 days of delivery.
To initiate a request, please contact our customer support team through our website or email with complete order details.
For damaged, missing, or incomplete items, the issue must be reported within 2 days of delivery.
Step 2: Review of Your Request
Our support team will review your request and validate the details.
Please allow up to 2 working days for verification and confirmation.
Step 3: Product Pickup
Once your request is approved, we will arrange a reverse pickup through our courier partner.
Customers are not required to self-ship the product unless specifically advised by our support team.
Step 4: Product Inspection & Resolution
After the returned product is received at our facility, it will undergo a quality inspection.
Based on the inspection:
- A replacement,
- An exchange, or
- A refund
will be processed subject to product eligibility and stock availability.
Replacement & Exchange Policy
Once replacement or exchange is approved:
- Pickup for the original product will be scheduled.
- After the product passes quality inspection, the replacement or exchanged item will be processed.
If the original product is not available, you may choose:
- A full refund, or
- An exchange for a similar or equivalent product.
Replacement / Exchange Timeline (TAT: 3–5 Days)
Replacement items are dispatched within 2–3 business days after successful quality inspection.
Delivery generally takes 3–5 business days from dispatch.
Returns / Replacements Will NOT Be Accepted If:
We reserve the right to reject return or refund requests if:
- Product shows signs of use, damage, or tampering.
- Original packaging, label, or accessories are missing.
- Request is raised after 7 days of delivery.
- Damage or missing item complaint is raised after 2 days.
- The item is returned in a condition different from when received.
Order Cancellations
Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation is not allowed.
Refund Process
For Prepaid Orders:
Refunds will be credited to the original payment method used during purchase.
Refund Timeline (TAT: 3–5 Business Days)
- Cancelled Orders: Refund processed within 3–5 business days.
- Returned Orders: Refund processed after pickup and successful inspection.
Partial Returns
For orders containing multiple items:
Each item may be returned individually within 7 days, provided it meets the eligibility conditions.
Contact Us
If you have any questions or require support regarding returns, refunds, or cancellations, please contact us:
If you have any questions or require support regarding returns, refunds, or cancellations, please contact us:
📌 Krismon Softtech Electronics Store
📍Address: Office No. 3/102, Second Floor, Laxmi Nagar, New Delhi, East Delhi, Delhi – 110092, India
📧 Email: support@krismonstore.com
📞 Phone: +91-7088589329
